Relay's transcript orders are processed through the National Student Clearinghouse. You can place an order here.

 

Please note that you can receive electronic transcripts as a PDF or a paper copy by mail. All transcripts requested through the National Student Clearinghouse are considered official copies. The transcript fee is $7.50 plus any additional fees. For additional information, instructions, and answers to frequently asked questions, please review the Frequently Asked Questions (FAQs) below. 

 

Please allow 1-2 weeks during off season (from Nov-Apr) and up to 3 weeks during high season (from May-Oct) for requests to be processed. Once your order is fulfilled, you will receive confirmation via email from the National Student Clearinghouse.

 

Please read more about our terms and conditions below.

 

In addition, students in Relay’s updated programmatic offerings may access their unofficial transcript on the student portal. 

 

If you have any questions, please contact us at [email protected] or sign up for office hours. 

 

Frequently Asked Questions (FAQs)

 

Can I upload an attachment to be included with my transcript?

Yes. There is a section on the order page where you can attach a cover letter or form to be sent with your transcript. If you have additional or special requests associated with the attachment, you should contact the Registrar’s Office at [email protected]. 

 

Where can I find the transcript addendum on an electronic transcript (i.e. the transcript’s legend/key)?

The transcript addendum serves as a legend or key for recipients to better interpret the information on the transcript. Transcript addendums are included with each transcript. If you choose to receive an electronic copy, the addendum will be attached to the PDF containing the transcript. It’s recommended that you use an up-to-date version of a PDF reader to minimize viewing errors. If you choose to receive a printed copy, the addendum will be enclosed with the transcript. 

 

I need a specific letter to accompany my transcript. How can I request one?

If you need an enrollment verification letter to be sent with your transcript, you can submit a request for one here. In the additional details field of the form, you can indicate it needs to be sent with your transcript. 

 

If you need another type of letter, such as a program completion letter, we recommend you contact us at [email protected] so the appropriate team can further assist you. 

 

How and when can I receive my transcript after grades for the current term have posted?

You can place an order for a transcript on the order form by selecting to receive it after your grades have been posted. Your order will be processed after grades are made available; grades are typically available by the start of the following term. Please note, the Registrar’s Office will send you a student academic progress (SAP) email informing you of your progress. Alternatively, you can wait to place an order after receiving your SAP email. In the meantime, you can view your grades on Canvas while you await your official grades to be posted to your record. 

 

How and when can I receive my transcript after my degree has been conferred/awarded?

You can place an order for a transcript on the order form by selecting to receive it after your degree has been conferred. Your order will be processed after your degree is conferred – typically by the start of the following term. Please note, the Registrar’s Office will send you a program completion email to let you know when you have successfully completed your program. Alternatively, you can wait to place an order after receiving this email. 

 

What if I have one legal name? How do I enter that on the order form?

If you have one legal name, please add “NFN” for No First Name or “NLN” for No Last Name in the appropriate field.

 

Can I request an unofficial transcript?

Please note, not all students have access to unofficial transcripts. 

 

Students enrolled at Relay’s updated programmatic offerings (beginning Summer 2022 in CT, TX, TN, and IL and Summer 2023 in all other locations) may have access to their unofficial transcript on the student Portal. Once logged in, navigate to My Academics on the left, and click on Unofficial Transcript.

 

Students enrolled in Relay’s original programmatic offerings for which the last term is Summer 2024 (except for Relay NY extended enrollment, which remains through Spring 2025) do not have access to unofficial transcripts and must request for their official transcript through the National Student Clearinghouse.

 

Additionally, Relay can provide enrollment verification letters to anyone, if helpful. Enrollment verification letters include dates of enrollment, program completion outcome/enrollment status, and additional details, as requested. which includes a students/candidates education, degree, training, or certification claims are true and identifies potential discrepancies. This can be used for purposes such as employment, salary increases, rental applications, etc.  You may find more information about enrollment verification letters here, or submit a request here. 

  

What are the associated transcript fees for official transcripts?

All transcripts cost $7.50 – for electronic and mailed copies. You may opt for additional services for an additional cost. Please refer to the table below for details.

 

 

How do I request a transcript for apostille purposes?

Please find more information regarding the apostille process here. Apostille transcript orders are $25. You may opt for additional services for an additional cost. Please refer to the table below for details.

 

 

 

What are Relay’s Registrar’s Office Terms and Conditions?

 

Turnaround Times and Expectations

Transcript requests are usually processed within 2-3 weeks; however, additional time may be required for processing between May and October. Please note these timelines are dependent on the processing capacities of third-party services, including the National Student Clearinghouse. You will receive an email confirmation from the National Student Clearinghouse once your transcript request has been processed.

 

Liability and Disclaimer

Relay GSE and its affiliates shall not be liable for any inaccuracies in the content of the transcript unless these errors result from our negligence, such as failing to correctly record course grades as officially reported. We are not responsible for delays or failure in performance resulting from acts beyond our control, including but not limited to network failures, disruptions from third-party service providers, or unforeseen spikes in demand. In no event shall our liability exceed the amount paid for the transcript order.

 

Use of Data

All personal information collected during the transcript ordering process will be used in compliance with the Family Educational Rights and Privacy Act (FERPA) and other applicable privacy laws and regulations. Documents used to fulfill your request will be maintained in this system for 30-60 days.

 

Modification of Terms

Relay GSE reserves the right to modify these terms and conditions at any time. All changes will be posted on the transcript ordering portal and effective immediately upon posting. Continued use of the transcript services after changes are posted constitutes acceptance of the new terms. We strive to provide at least 30 days' notice for significant changes to ensure that you have sufficient time to review adjustments.