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Below you will find frequently asked questions regarding My Relay Portal.
Q: How do I log into My Relay Portal?
A: There is a step-by-step guide to log into My Relay Portal here.
Q: The personal information Relay has on-file for me is incorrect. How do I update this information?
A: There may be times when the information you see on the My Information page of the portal requires updating. To update this information, please navigate to the Relay Support section > Student Record Form page. There, you can complete a Student Record Update Form to update information such as:
- Personal Information (e.g., name, preferred name, address, etc.)
- Demographics (e.g., race and ethnicity)
- Employment Information (e.g. update current employment, update teacher preparation program)
Q: How do I contact my advisor via My Relay Portal?
A: There are three ways to contact your advisor via My Relay Portal.
- From the landing page, in the Advisors section, you can click on your advisor’s name and it will open a dialogue box for you to write and send a message.
- You can navigate to My Profile > My Message Center, scroll down to the Advisors section, and click on your advisor’s name which will also open a dialogue box.
- You can navigate to Relay Support > Email Support and click on [email protected] which will open an email to [email protected] that you can address to your advisor directly.
Q: Can I access my class schedule and attendance records via My Relay Portal?
A: Your class schedule and attendance records will be available in Canvas, not in My Relay Portal, but you can easily access Canvas from My Relay Portal by navigating to My Academics > RelayCourses (Canvas).
Q: Can I pay my tuition via My Relay Portal?
A: While you can view your balance from the portal home page, you will make tuition payments via Nelnet, not the portal. To access Nelnet, please return to MyApps (https://myapps.microsoft.com) and click on the Nelnet tile.
Q: If I’m logged into My Relay Portal, am I logged into all of my Relay apps?
A: Not necessarily! We encourage you to ensure you are logged in via MyApps (https://myapps.microsoft.com) to access all Relay apps.
Q: What is a Hold & Why do I have one?
A: Throughout your time at Relay, you may be placed on an administrative or financial hold for meeting certain criteria such as having a past due bill of over $500. My Relay Portal will provide you with a notification if you are placed on any Holds as well as a brief message. For all Holds, you should receive an email from Relay detailing the Hold specifics and any next steps you must take. If you have any questions about your Hold, please contact [email protected].
Q: What is an Alert & Why do I have one?
A: At this time you should not expect to receive any Alert notifications on My Relay Portal. Any important information about your Relay status, or need for additional student information, will be sent by direct email to your Relay Student email account.
Q: What is an Appointment & Why do I have one?
A: At this time you should not expect to receive any Appointment notifications on My Relay Portal. Any important meeting information, such as a Zoom Call with your Advisor, will be coordinated via direct email to your Relay Student email account.
Q: Why is my Final course grade different from what I see in Canvas?
A: Canvas will always display your grade based on submitted assignments. If a required assignment is not submitted, you will receive a 0 for that assignment, which will lower your final course grade. If you have any questions about your final course grade, or your Student Academic Progress letter, please reach out to [email protected].
Q: I see my courses on My Relay Portal, but not in RelayCourses Canvas. Why?
A: My Relay Portal and Canvas course registrations are updated simultaneously by Relay’s Student Information System. However, Canvas courses also have a publishing state (Published or Hidden). When a course is Published, the course tile on your Canvas Dashboard will be visible and you will be able to access the course content and begin any asynchronous coursework. When a course is Unpublished, it will not be visible to Students on their Canvas Dashboard, but the course registration will still appear under your Canvas profile and can be accessed via Courses > All Courses menu. If a course you are registered for is Unpublished, it means that your instructor or the course content expert is busy making updates specific to your campus or course section. When they have finished making updates, they will Publish the course - making it available to you and all registered students within Canvas. Please reach out to [email protected] with any questions!
Q: I see my Unofficial Transcript on My Relay Portal. How do I request my Official Transcript from Relay?
A: If you would like an official copy of your transcript, you can place an order here. Transcript orders are usually processed within 1-2 weeks; however, additional time may be required for processing between May and October. Any transcript questions can be directed to [email protected]. This form is also available on My Relay Portal under the module Relay Support > Transcript Request.
Q: Why is my Financial Aid Offer blank?
A: If you will not be receiving or have not requested financial aid at Relay, you will not have a financial aid offer displayed on My Relay Portal.
Q: Who do I contact if I have questions about my financial aid offer?
A: If you have any questions about your financial aid or your tuition obligations, reach out to Student Financial Services by email at [email protected], by signing up for office hours, or by calling us at 212-228-1888.
Q: How do I view how much I owe?
A: To view your statement or make a payment please follow the following steps (video instructions linked):
- Log into your MyApps
- Click on the Nelnet tile
- If logging into Nelnet the first time, you will need to confirm your information to proceed
Q: How do I request federal financial aid?
A: If you are enrolled in the Masters of Teaching or Advanced Certificate program, matriculated and enrolled at least half-time, you may be eligible for federal financial aid:
- Direct Unsubsidized Loans: Federal loan maximum of $20,500 with 6.54% interest
- TEACH Grants: Annual federal grant program for students in teacher shortage areas
Q: How do I sign up for a payment plan?
A: You can sign up for a payment plan through your Nelnet account. There is a $45 fee per plan each term. Next to your balance you’ll see the option to sign up for a payment plan. You cannot sign up for a payment plan for past term balances. You must sign up at the beginning of every term for a new payment plan. You will be able to select your preferred auto-payment plan due date of either the 5th, 10th, or 15th of each month.
Q: How do I know what courses to register for?
A: The Degree Audit feature of My Relay Portal provides you with access to review all required courses for your program including completed and incomplete courses. It is also important to discuss registration with your advisor, who can guide you through selecting the right course sections that work best for your personal schedule. If you have questions about which courses to register for, please contact your advisor via [email protected].
Q: I can’t find a specific course/course section under Registration?
A: If you are using the Course Search feature within Registration, be sure you have no search filters enabled which may be limiting your course results. Double check that you have the course code or name correct. You can also search All Courses - Includes Required & Elective Courses by Instructor name or Section name. If you are unable to locate a course section for registration, please reach out to your advisor by emailing [email protected].
Q: The course section I want is full?
A: Relay offers multiple sections and meeting times for most courses. Students can register into their desired course section on a first come first serve basis. Please note course sections may be taught on the same days, but have different calendar start and end dates. If no available course sections under Registration work with your personal schedule, reach out to your advisor by emailing [email protected] to discuss your options.
Q: Why don’t I see my elective/flex course available for registration?
A: In order to register for your elective course you must add it to your degree course catalog under the My Academics > Degree Audit tool. Not all students will need to select an elective during registration, so be sure to discuss your course needs with your advisor by emailing [email protected], prior to selecting any elective courses.
Q: I need to unregister for a course section, but no longer can?
A: Once the term registration window on My Relay Portal has closed, students will no longer be able to self-service their course registrations. All course registration changes will be facilitated by your advisor and the Registrar's Office. If you need to discuss a schedule change after registration on My Relay Portal has closed, please contact your advisor by emailing [email protected].
Q: I need help with registration, or I have questions?
A: Please contact your advisor with any questions about the registration process, including selection of course sections, registration dates, or step-by-step instructions, by emailing [email protected].
Q: My Class Schedule meeting times differ from my Canvas syllabi?
A: All course section schedules on My Relay Portal are in Central Time (CT). Please use a Time Zone Converter to help confirm class schedules using different time zones or reach out to your advisor at [email protected] for support.
Q: What are Courses Not Applied under Degree Audit?
A: This section of the Degree Audit tool displays coursework that is not currently applied to your active program. This happens when you retake a failed course, schedule or complete an elective, or transfer programs and have completed a course which is not required for your new program.
