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For technology support, students can reach out to us by submitting a request here or emailing [email protected]. When students contact [email protected], we kindly request that they provide as much detailed information as possible about their technology problem. This enables the Relay support team to promptly address concerns and offer effective assistance.
Students can expedite problem-solving by including a few important pieces of information when reaching out for technology support:
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Your full name
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The name of the app, tool, or platform that you are trying to access or use.
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A screenshot of the computer screen showing the error message or problem. (For more information about how to create a screenshot, click here.)
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The web browser name and version.
A common troubleshooting step is to clear your web browser's cache and cookies. This solves many common problems. You can learn more about that step here.
Please Note: Relay Support operating hours are 9:00 a.m. to 6:00 p.m. EST. For Canvas-related issues, please use Canvas’s 24-hour support, available within Canvas, that can be accessed by clicking the Help icon. Twenty-four-hour support is available within Canvas, enabling answers to common questions, contact information for the Canvas Support Hotline (Students), and live chats with Canvas Support.
Available Technology Trainings for Students
Technology training is available as part of GEN-101 and EDU-500 courses available in Canvas and is required to be completed before beginning official academic coursework.
For timely responses, students should contact a faculty member via email, [email protected], or through Canvas messaging.
Information Exchange Privacy and Safety
Relay ensures industry-standard security measures are in place to protect the confidentiality, integrity, and availability of information. Technical safeguards to protect your personal information include securing the data, collection, usage, and hosting of data.
This policy does not replace or supersede other existing policies and procedures relating to the use and maintenance of personal information such as FERPA.
Stay vigilant against phishing! Be cautious of unexpected emails requesting personal information, verify sender addresses, and avoid clicking on links with urgent requests to keep your data secure.
